About This Research
In winter/spring of 2025, the UCLA research team worked alongside practitioners and students at Crafton Hills College to better understand counseling and support services and how they can be improved to foster student success and equity.
Research Methods
The information generated in this report is the result of:
- 15 semi-structured 1-on-1 interviews with administrators, classified professionals, completion coaches, and counselors
- Nine semi-structured one-on-one or group interviews with students
Analysis & Data Sources
The UCLA research team generated analytic memos after each interview and reviewed these documents in the generation of this report.
They also collected internal and external institutional documents to support their understanding and analysis of the educational contexts, practices, and policies at Crafton Hills College.
The study was made possible through the contributions of Crafton Hills College practitioners and students, with leadership from Ivan Peña, Dean of Student Services and Counseling. This work was supported by Growing Inland Achievement (GIA), NASPA—Student Affairs Administrators in Higher Education, and the Advising Success Network (ASN).
Explore the accompanying graphic novel to see this research brought to life through storytelling.