As higher education institutions explore new ways to strengthen student engagement and success, AI-powered chatbots offer opportunities to provide more timely, accessible, and proactive student support.
This case study explores how the University of South Carolina Sumter (USC Sumter), a two-year regional campus within the University of South Carolina system, is leveraging chatbot technology to enhance student engagement and improve retention, graduation, and transfer outcomes. Building on its commitment to holistic student development, USC Sumter aims to provide more immediate responses to student inquiries and strengthen connections to campus resources.
The case study highlights the institution’s rationale for adopting chatbot technology and its potential to support more intentional, proactive, and student-centered approaches to student success.
The Advising Success Network (ASN), an initiative of NASPA – Student Affairs Administrators in Higher Education, is proud to support this resource.